INDIGO APPAREL

Frequently Asked Questions

Have a question? We're happy to help. Hit up our customer service team, and we'll get back to you stat!

contact@theindigoshop.com

 

how do i know what size to order?

We are currently working on a Size Guide for each style to serve as a guideline for helping you find your size in Indigo. Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, please feel free to reach out to our Customer Service team. Please include your bust, waist, and high hip/low hip measurements -as well as any styles you are wondering about- with your note and we’ll help you out.

can i change or cancel my order?

If you realize you need to make an adjustment to your order, please send us a message ASAP. If you need to add something to your order, we can help you out over the phone. Please provide your order number and phone number, so that we can get it taken care of as quickly as possible. We process orders very fast, so if you need to cancel, and your items have already been packed and sent, you'll have to treat it as a return. We'll always do our best to catch your package before it leaves!

can i check my order status?

As soon as your order is packed & shipped (please allow 2 days), we will send you an e-mail confirmation with your tracking information. Ah, technology.

i think my package is lost- help!

If you've tracked your package, and it says "Delivered", send us a message immediately! We will do everything we can to track it down. Unfortunately, if we shipped it to the correct address, we can't be held responsible for lost or stolen packages.

can i order a custom item?

Individual custom pieces will be available in-store only. Custom Printing is available for individuals and businesses ordering a minimum of 25 pieces. Please see our Custom Printing guide, and send us a message for a free quote.

what's the deal with e-gift cards?

You can totally order a gift for your friends + family without making the tough decisions of style + size. E-gift cards can be applied to your online order, and in-person at markets or our flagship The Studio Phantasmagoria (opening April 2018- only applicable on Indigo Apparel merch). You can't use a gift card to buy another gift card. Sorry, e-gift cards cannot be applied retroactively, so make sure you use it :) 

 
 

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